Customer Service

Returns or Exchanges:

Our policy lasts 10 days from receipt from the shipping carrier. If 10 days have gone by since receiving your order, unfortunately we cannot offer you a refund or exchange.

All returned items are subject to a 20% restocking fee. 

If a Return or Exchange is needed, please contact us to notify us that a package is being sent.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Bulk Orders(5 or more of any particular item) are not eligible for returns. Rocker T Collectibles is a low volume seller. Bulk orders are built custom or purchased from a distributor due to customer purchase only. Once a bulk order has been fulfilled, these items become your property. If you feel there is a chance you could possibly order something in bulk by mistake, contact Rocker T Collectibles BEFORE ordering. 

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items & Clearance Section Items(if applicable)
Only regular priced items may be refunded, unfortunately sale items or Clearance Section items cannot be refunded or returned for exchange in any way. 

Exchanges (if applicable)

We only replace items if they are defective or damaged. Exchanges can only occur within 10 days of receiving your item. If you need to exchange it for the same item, send us an email at and send your item to: Rocker T Collectibles P.O.Box 561 Colleyville, TX 76034-0561.

To return your product, you should mail your product to: Rocker T Collectibles P.O.Box 561 Colleyville, TX 76034-0561.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of the original shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Damaged items

Do not mail back your damaged items. Contact Rocker T Collectibles by email to alert us of the damage. It is your responsibility to keep original packaging and the shipping container for inspection if an item or items you’ve ordered was damaged in shipping. You need to provide photographic evidence of the damage to your item(s) and the shipping container. The item(s) and the shipping container will need to be retained until the damage claim has been resolved. The shipping service could possibly ask to see the evidence of the damage. This could require you taking the shipping container and item(s) to your local post office for inspection to resolve the claim. A full refund will be submitted or replacement item(s) will be shipped once your claim has been resolved. 


Rocker T Collectibles reserves the right to refuse business to anyone.